Privacy Policy

Information We Collect

When you book a service or send us a message online, we collect basic contact information to process your request. This includes:

• Your name
• Phone number
• Email address
• Service location address
• Details about your lock or key problem

To keep properties safe, our technicians must check your photo ID and proof of ownership (like a lease or utility bill) before unlocking doors or programming keys. We only inspect these details on-site; we do not store copies of your documents.

How We Use Your Data

We use your information only to help you. This includes:

• Sending a technician to your location
• Confirming your appointment and calling when we arrive
• Replying to your questions
• Billing and payment processing

We never sell or share your contact details with external marketing companies.

Data Security

We use secure methods to protect your data. Submissions sent through our website are protected, and booking records are stored in secure systems to prevent unauthorized access.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted directly on this page.

If you have questions about your privacy, please email us at [email protected].